topic Re: Plan not working in Mexico in Get Support

Plan not working in Mexico

Dewdle21 — Fri, 14 Mar 2025 22:08:40 GMT

I upgraded at home to a Canada-US-Mexico plan, before heading down yesterday. It seemed to work briefly when we arrived, but hasn’t since.

I have cell data ON, roaming ON, and appear to be on the Telcel network. I know there’s coverage as my partner’s esim works great, also on Telcel. But I have no service at all.

is there something I need to do to get it to work properly?

Re: Plan not working in Mexico

funpig1 — Fri, 14 Mar 2025 22:12:01 GMT

@Dewdle21

What phone do you have?

Try reset network in your settings (circle with wrench icon) and rebooting your phone.

Re: Plan not working in Mexico

Sansan — Fri, 14 Mar 2025 22:42:58 GMT

@Dewdle21

also see if you can pick up T-Mobile or any available network. If you have automatic connection on, try manually connecting instead.

Is it only voice not work or data not working also?

Re: Plan not working in Mexico

Dewdle21 — Fri, 14 Mar 2025 23:08:09 GMT

It picks up Telcel when I have it set to automatic, and can manually select that or AT&T, but doesn’t work either way

Re: Plan not working in Mexico

Dewdle21 — Fri, 14 Mar 2025 23:09:44 GMT

@funpig1 iPhone X.

I don’t see a Reset Network option, but tried Cellular > Cellular Data Network > Reset Settings, and nothing changed 🤷‍♀️

Re: Plan not working in Mexico

Dewdle21 — Fri, 14 Mar 2025 23:10:33 GMT

@Sansan data and text not working. I did get a call in, but it disconnected when I picked up

Re: Plan not working in Mexico

hairbag1 — Fri, 14 Mar 2025 23:12:03 GMT

@Dewdle21

now that you've landed in sunny Mexico...make sure to turn OFF Airplane Mode !!

Re: Plan not working in Mexico

Sansan — Fri, 14 Mar 2025 23:14:51 GMT

And I'm assuming that you've signed in and check your account status? Everything was working fine prior to traveling?

After resetting the cellar data, did you restart the phone?

Re: Plan not working in Mexico

funpig1 — Sat, 15 Mar 2025 00:11:03 GMT

@Dewdle21

My earlier advice was for an Android phone. However, iPhones have a similar way to reset your network connection. Google for steps. Rebooting or restarting should also have the same effect. If you have done all that you can on your end, message the customer agent and ask them to reset the network on their end. It will be interesting to see what is PM's response because you are roaming in Mexico. Good luck.

Re: Plan not working in Mexico

slusagm — Sat, 15 Mar 2025 00:16:52 GMT

If your phone have been working well on PM network before the trip, resetting networks usually is not needed. Did you try connecting to AT&T?

And just in case you want to try Reset Network Settings, this is how to do

go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings.

Re: Plan not working in Mexico

Dewdle21 — Sat, 15 Mar 2025 04:12:35 GMT

Thanks for all the suggestions. Tried them all and more. Ultimately solved by shutting down, popping out my SIM card for a few seconds and then powering back up. Only 1 bar, and on 3G, but it’s progress 👍

Re: Plan not working in Mexico

computergeek541 — Sat, 15 Mar 2025 05:54:30 GMT

self solution removed and solution re-assigned

Re: Plan not working in Mexico

dw2themax — Sat, 15 Mar 2025 18:27:20 GMT

In addition, switching on airplane mode and off also does the same thing..FYI

Re: Plan not working in Mexico

Dewdle21 — Sat, 15 Mar 2025 18:55:52 GMT

@dw2themax doesn’t seem to, fwiw

Re: Plan not working in Mexico

Dewdle21 — Sat, 15 Mar 2025 18:58:18 GMT

Spoke too soon. This is no longer working. I’m connected to the Telcel network, but definitely don’t have data