topic Re: Interruption to billing cycle date in Get Support

Re: Interruption to billing cycle date

Miguelo22 — Sat, 15 Mar 2025 18:16:38 GMT

Related Question.... I was travelling, making use of the Mexico coverage. My billing cycle ended Feb 18, didn''t have $ in the account, so Public of course defaulted coverage... strange thing is, I could still phone Canada, so I didn't know my payment had been missed, didn't know to fix it! Dunno why I didn't get an email notification!

... In any case, I need to start up my phone, but don't really want to pay $35 for just the next 3 days...... the QUESTION...... does billing cycle start today, or will my payment cover back to Feb 17, with a new payment in 2 days?

Re: Interruption to billing cycle date

hTideGnow — Sat, 15 Mar 2025 18:20:45 GMT

hi @Miguelo22 PM is prepaid and you won't have chance to get away without payment

if you see plan suspended, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

And what you meant by restart a plan for 3 more days??

Re: Interruption to billing cycle date

Miguelo22 — Sat, 15 Mar 2025 18:35:05 GMT

Thanks. It all was much simpler than that. I looked at my account, paid it manually, and the payment cycle was moved to today.