topic Re: NETWORK STOP WORKING in Get Support

NETWORK STOP WORKING

cc-man — Sat, 15 Mar 2025 21:44:31 GMT

Has anyone network stop working this morning. I restarted my phone about 4 times and I am still getting the same message. No Register network. I will like to know, if anyone has expreiensed this today?

Re: NETWORK STOP WORKING

Yummy — Sat, 15 Mar 2025 17:18:10 GMT

Works fine for me in GTA.
Did you try pulling out SIM and reinserting it?
Can you try different SIM to confirm issue with phone, sim or network?

Re: NETWORK STOP WORKING

hTideGnow — Sat, 15 Mar 2025 17:22:34 GMT

hi @cc-man

yes, at least some part in Quebec , mainly Montreal, has Network outage

https://www.telus.com/en/qc/outages

where you are? or check the outage nap yourself

Also, try your sim on another phone and check if your account is active

Re: NETWORK STOP WORKING

cc-man — Sat, 15 Mar 2025 17:21:50 GMT

Thank you for your response. I have tried removing and inserting again.

I don't have another SIM to try. This is very frustrating, I have been with public mobile for over 15 years now. Never had this problem. I had to reset my login password. When i got in my account is completed gone. WTF

Re: NETWORK STOP WORKING

cc-man — Sat, 15 Mar 2025 17:24:35 GMT

Ok thank you. I am in Ontario. I will try on my Husband phone as he is with BELL

Re: NETWORK STOP WORKING

hTideGnow — Sat, 15 Mar 2025 17:31:26 GMT

yes @cc-man , it is a good indicator to try Bell. Bell and PM uses same network

if still have problem with PM, report to PM support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: NETWORK STOP WORKING

cc-man — Sat, 15 Mar 2025 17:26:49 GMT

I also just check Telus sit not OUTAGE in my area. Thank you for the help.

Re: NETWORK STOP WORKING

Regarding_Rosa — Sun, 16 Mar 2025 04:31:39 GMT

I'm in Toronto and in the last couple months I've had my service randomly drop on calls. On a recent drop I had to turn my phone off and on to regain service. It's not consistent enough to be an issue, but I do find it happens sometimes with public.