topic Re: Not receiving calls or texts in Get Support

Not receiving calls or texts

WingPui — Sat, 15 Mar 2025 16:25:31 GMT

I'm not receiving text or calls but data is working. I have just transferred from another carrier to public Mobile yesterday.

Re: Not receiving calls or texts

softech — Sat, 15 Mar 2025 16:40:38 GMT

@WingPui @jsdelorey1968

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Not receiving calls or texts

jsdelorey1968 — Sat, 15 Mar 2025 16:39:40 GMT

same

Re: Not receiving calls or texts

jsdelorey1968 — Sat, 15 Mar 2025 16:41:22 GMT

I did that

Re: Not receiving calls or texts

softech — Sat, 15 Mar 2025 16:43:04 GMT

@jsdelorey1968 if yours is a new activation and you can make outgoing calls and just not receiving incoming, please call the porting support team for update

Re: Not receiving calls or texts

WingPui — Sat, 15 Mar 2025 16:52:00 GMT

I received the transfer request and texted back with Yes yesterday.

Re: Not receiving calls or texts

hTideGnow — Sat, 15 Mar 2025 16:56:27 GMT

hi @WingPui try reboot phone a d Reset network settings

if still cannot receive inbound calls, it is a stuck port . Ask Port team for help

I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving calls or texts

BelG — Sat, 15 Mar 2025 17:32:14 GMT

I'm having the same issue, could you also send me the number? Thank you.

Re: Not receiving calls or texts

WingPui — Sat, 15 Mar 2025 17:35:15 GMT

Called the numbers given but was told they don't support public mobile. They said they have been receiving a lot of calls like this, but there is nothing that they can do because they do not have access to our public account and numbers.

Re: Not receiving calls or texts

hTideGnow — Sat, 15 Mar 2025 17:39:21 GMT

hi @WingPui

then you will have to message PM support agent , you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving calls or texts

hTideGnow — Sat, 15 Mar 2025 17:39:42 GMT

hi @BelG

Sent

Re: Not receiving calls or texts

LaWonger — Sat, 15 Mar 2025 18:35:20 GMT

Turn off and on your phone again and test to see if you are able to send a test message. if that does not work, then removes your SIM card and put it back in.

Let us know how it goes.

Re: Not receiving calls or texts

WingPui — Sat, 15 Mar 2025 18:48:58 GMT

I tried rebooting phone this morning but it didn't work. I can try again. Mine is esim - how do you suggest removing and putting it back please?

Re: Not receiving calls or texts

hTideGnow — Sat, 15 Mar 2025 19:03:53 GMT

hi @WingPui we weren't aware yours is a eSIM until now, that's why someone suggested about test sim on another phone

have you message support agent yet? They will reply and help shortly