topic Re: No network new user in Get Support

No network new user

Ilona2 — Sat, 15 Mar 2025 13:30:49 GMT

Hello, I am new user, yesterday we acticated new sim, so far no network. Trying to go to my account, written to finish activation and to input sim card number then it is written that already existing

Re: No network new user

softech — Sat, 15 Mar 2025 13:35:23 GMT

@Ilona2

What phone do you have?

did you use the Public Mobile app and go to Step 6 to complete the activation? and your phone can use voice and data without problem?

if you have not used the PM app at all or not got to step 6 yet, you need to use the app as the activation was not done.

if you have completed the activation using PM app and voice is working, try Reset Network Settings on the phone and try the sim on another phone. Or ask PM support to reprovision the account for you. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No network new user

Ilona2 — Sat, 15 Mar 2025 13:38:46 GMT

We have sumsung. Yesterday activation was completed, but today in app it ask me again to input sim card #, after I do that, it tells me that this sim is already existing. We did network reset and it didn't work

Re: No network new user

hTideGnow — Sat, 15 Mar 2025 13:44:23 GMT

hi @Ilona2

so, the service was all working yesterday? did you use the proper email address to login My Account? Try again using Incognito/privae/secret mode to login

if same, ask PM support agent to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No network new user

Ilona2 — Sat, 15 Mar 2025 13:53:54 GMT

No, yesterday it didn't work. I received an email that it can take up to 5 hours to transfer our number from different company. I logged in from the app and it sent me to step 5 to input sim card number and after that tells me this sim is already exist

Re: No network new user

LaWonger — Sat, 15 Mar 2025 15:57:29 GMT

Either restart or power cycle your phone to force it to search for mobile network. On many occasions it helps to re-establish cellular connection of it has been configured

Re: No network new user

Ilona2 — Sat, 15 Mar 2025 15:59:42 GMT

I tried. It didn't work