topic Re: Change Subscription in Get Support

Change Subscription

Jrock02 — Sat, 15 Mar 2025 03:41:56 GMT

I’m trying to change my plan to the 20GB Canada US Mexico but when I click the change subscription it doesn’t show up. How do I switch to this one?!

Re: Change Subscription

slusagm — Sat, 15 Mar 2025 03:44:54 GMT

Not everyone get that plan. People might see that plan if your current plan is less than $29, or some got an SMS invite for this plan

If you dont see it on Change Subscription Page or didnt get the SMS invite, then you cannot change to that plan.

Re: Change Subscription

BKNS27 — Sat, 15 Mar 2025 04:27:24 GMT

@Jrock02

What is your current plan?

If it is not listed in your account then your plan is more than $29/month. Unfortunately, PM has made if more difficult to downgrade to a lower priced plan. Basically you need to port out to another carrier then port back if you want the $29/month Canada/USA/Mexico 20gb plan. If you are lucky, PM will text you this promo plan that you can hop onto.

Re: Change Subscription

NDesai — Sat, 15 Mar 2025 05:57:50 GMT

@Jrock02 PM offers personalized plans and those are usually not available to everyone including existing customers. It never used to be this way, but that is what their current marketing strategy.

Re: Change Subscription

computergeek541 — Sat, 15 Mar 2025 07:17:43 GMT

Re: Change Subscription

softech — Sat, 15 Mar 2025 12:53:16 GMT

@funpig1 wrote:
@Jrock02
Check your "Change Subscription" again today.
As general rule, PM does not allow its current customers to downgrade to a cheaper plan.

@funpig1 @Jrock02

please note there is no such "general rule". PM does allow plan downgrade. Just that customers not able to access all available plans anymore and there usually less lower priced plan to choose from.

Re: Change Subscription

Mmmjello — Sat, 15 Mar 2025 13:23:36 GMT

So is this the final official answer?

You can understand that this is probably disappointing for many.

The plan is openly advertised on the website.

I hope someone can help those that are interested in this plan.

Re: Change Subscription

LaWonger — Sat, 15 Mar 2025 16:08:41 GMT

The plan is likely not available to existing subscriber.

Just continue to be on the lookout on the website as it seems new plans are more frequent as of late with more competitive offerings.

Re: Change Subscription

Jrock02 — Sat, 15 Mar 2025 21:33:39 GMT

Currently on Can US plan for $34. Was wanting to add the Mexico to my plan which would be nice as I’m going soon! But I can get away with the 20GB, on average im doing 7GB/month.