topic Re: Can't text,receive calls or text messages in Get Support

Can't text,receive calls or text messages

RS12 — Sat, 15 Mar 2025 06:46:13 GMT

I switched today from rogers to public mobile about 8 hours ago. I can make calls,but can't receive calls or texts. Anybody know what the problem is? Seems impossible to to contact a human being

Re: Can't text,receive calls or text messages

hairbag1 — Sat, 15 Mar 2025 01:27:04 GMT

@RS12

did you reply YES to the confirmation text sent to you by your old provider within 90 mins ? If so, now remove their sim and install Public Mobile sim and restart...does that help ?

added; clipped from Help Files...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: Can't text,receive calls or text messages

slusagm — Sat, 15 Mar 2025 01:36:23 GMT

@RS12

Sound like the port was not completed. there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Can't text,receive calls or text messages

computergeek541 — Sat, 15 Mar 2025 05:11:14 GMT

Re: Can't text,receive calls or text messages

Vjit7 — Sat, 15 Mar 2025 14:13:57 GMT

Hi there,

I've been switched from Telus to PM yesterday, a porting still not been completed yet. Still on Telus network. Would you be able to share the porting assistant team contact # with me?