topic No service!! @ HELP!! in Get Support

No service!! @ HELP!!

NatiG13 — Fri, 14 Mar 2025 23:16:06 GMT

I upgraded to CAN/US/MEX plan - now in Mexico- it worked for a number of days but last calls from Canada came to phone on March 6. All now go to voicemail, my iPhone says no service and I can not make any outgoing. All well with my account- just says 0 data used🙄 have exhausted all troubleshooting and all roads lead to needing a network reset… how do I do this from Mexico?!!!!

Re: No service!! @ HELP!!

ORNGNBLK — Fri, 14 Mar 2025 23:19:19 GMT

@NatiG13 Send a msg to a cs agent and ask for network reset (use link here)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, I read here that someone had luck receiving calls from Canada while in MX by telling the caller to use 1 before your 10 digit number (as if they were calling long distance). HOPE THIS HELPS

Re: No service!! @ HELP!!

hairbag1 — Fri, 14 Mar 2025 23:37:27 GMT

@NatiG13

some smaller towns/villages have limited or no cell service at all. Are you traveling around or is this issue in one location. Which area of Mx are you located ?