topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

kavake — Fri, 14 Mar 2025 21:33:49 GMT

I need esim but to activate requires temporary number. How do I ensure that number I am porting will get changed after activation

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

slusagm — Fri, 14 Mar 2025 21:50:18 GMT

@kavake you don't need a temporary phone number when you activate esim

just use PM app to activate, choose esim l. After payment step, select you bring in phine number and provide PM the phone number and account number of your old provider

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

kavake — Fri, 14 Mar 2025 22:11:33 GMT

Unfortunately I am no longer able to log in as PM says account is active and they are sending verification number to the number I was trying to port and I am not receiving as it has not been completed . I am at a loss as csr no longer responding

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

DennyCrane — Fri, 14 Mar 2025 22:15:05 GMT

@kavake Click didn't receive code and then select the email option.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

kavake — Fri, 14 Mar 2025 22:21:13 GMT

Notice says 6 digit code sent to your phone. No place to replace with email

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

DennyCrane — Fri, 14 Mar 2025 22:25:05 GMT

@kavake If you're talking about the code to access your Public Mobile account, there is an option to send it to email. If you're talking about the port request, you need to put your old sim back in your phone and respond to the text to authorize the port from your old carrier to Public Mobile. This has to be done within 90 minutes of initiating the port.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

kavake — Fri, 14 Mar 2025 23:11:02 GMT

Unable to find email option without signing into account in profile section. Catch22

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

DennyCrane — Fri, 14 Mar 2025 23:19:25 GMT

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

kavake — Fri, 14 Mar 2025 23:48:10 GMT

Thanks so much for helping. Put old sim card in and was able to access account