topic Re: data on phone isnt working in Get Support

data on phone isnt working

nigmea — Tue, 04 Jan 2022 23:05:23 GMT

hey just got public mobile yesterday and data isnt working. Lg-G3 things ive done

*factory reset of course reboot

don't have another phone to try so couldn't

tried conneciton/ regrestration automatic

not sure what else to do thanks

Re: data on phone isnt working

mimmo — Fri, 01 Jun 2018 15:38:56 GMT

Lg's are known to need a factory reset, did you set up the apn settings after the factory reset?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: data on phone isnt working

will13am — Fri, 01 Jun 2018 15:31:57 GMT

@nigmea, I suspect that the APN settings may be what is affecting your ability to use data on the phone. Please review this link and set up the Public Mobile APN on your phone. After that, make sure mobile data is turned on. Good luck. Report back results.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: data on phone isnt working

nigmea — Fri, 01 Jun 2018 15:43:14 GMT

this is what i used for lg-g3 odd thing is it wont save these setting.

edit** Resetitng phone aha then ill attempt freshly adding apn settings and post back. I'm sure its what i need to do thanks

Freedom Internet APN settings

Open App Drawer and go to Settings Mobile network settings Access point names

Press button on top right corner.

Enter name: Freedom 1
APN: internet.freedommobile.ca
Proxy:
Port:
Username:
Password:
Server:
MMSC:
MMS Proxy:
MMS Port:
MCC: 302
MNC: 490
Authentication type:
APN type: default,supl

Keep default values for all blank fields shown above.

Press menu button (top right) and select Save. Done.

Re: data on phone isnt working

LEGO — Fri, 01 Jun 2018 15:48:06 GMT

@nigmea Try this settings:

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.

Re: data on phone isnt working

nigmea — Fri, 01 Jun 2018 15:57:02 GMT

I have data hurray! thank you all

Re: data on phone isnt working

truckkarr — Tue, 16 Apr 2019 16:44:41 GMT