topic Re: Can't receive code in Get Support

Can't receive code

Gary26 — Sun, 09 Mar 2025 18:21:20 GMT

I've started the registration for Public Mobile but when I try to login it asks for a code sent to my phone to complete the setup. I'm not receiving the code. Does anyone know how to fix this?

Re: Can't receive code

Dunkman — Sun, 09 Mar 2025 18:28:20 GMT

@Gary26

Are you using the PM app to finish off the registration?

A few complaints about similar issues over the weekend.

Try to remove your old carrier SIM card. Or inactivate old carrier eSIM.

If that does not fix, you will need to contact customer agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't receive code

Gary26 — Fri, 14 Mar 2025 21:05:11 GMT

Thank you, nothing has worked so far.