topic Re: About the referral code in Get Support

About the referral code

Penny8 — Fri, 14 Mar 2025 18:45:16 GMT

My friend referred me, so I should have received a $10 discount. However, when I purchased the Public Mobile service yesterday, no discount was applied. I’d like to know why. And if the referral code is still valid, can I try it next month?

Re: About the referral code

Sansan — Fri, 14 Mar 2025 18:51:06 GMT

The $10 referral is usually added within 72 hours of activation and added to the next renewal to lower your bill. It is a one time credit.

Check your account, do you see a $10 in a category called Available Funds?

If after 73 hours you don't see it, you can use the chatbot to create a ticket and get the agent to add it for you.

Re: About the referral code

computergeek541 — Fri, 14 Mar 2025 19:14:28 GMT

Re: About the referral code

BKNS27 — Fri, 14 Mar 2025 19:34:49 GMT

@Penny8

Did you friend get a text or email indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more.”?

They should have gotten it if the referral code was entered correctly and you will get your $10 later.

Re: About the referral code

Penny8 — Fri, 14 Mar 2025 19:37:43 GMT

So far the "Available Fund" is $0.00, I'll check again after 73 hours, thank you so much Sansan!

Re: About the referral code

computergeek541 — Fri, 14 Mar 2025 19:49:02 GMT

@BKNS27 wrote:
Did you friend get a text or email indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more.”?

Has Public Mobile started sending e-mail message to customers about this? I've only ever seen text messages.

Re: About the referral code

BKNS27 — Fri, 14 Mar 2025 20:34:02 GMT

@computergeek541

Actually it has been awhile since I gave a referral code out so I couldn’t remember if it was a text or email ever since the referral wanted my phone number to complete the $10 credit.

Re: About the referral code

funpig1 — Fri, 14 Mar 2025 21:02:35 GMT

@Penny8

The cha-ching text to the referrer is not a sure thing. I gave a referral to both my son and his girlfriend. I got the cha-ching text for one but not the other. The referrals did work but I had to wait until my renewal for the 2 referral points to show up.

For the referee, it will take about 3 days for your $20 credit to show up.

If you are your friends failed to receive the referral benefits at all, just contact the customer agent and ask them to fix it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: About the referral code

Penny8 — Sat, 15 Mar 2025 19:32:32 GMT

She didn't get any text/email like that😂.

Re: About the referral code

computergeek541 — Fri, 28 Mar 2025 17:45:30 GMT

Re: About the referral code

Kitty420 — Thu, 03 Apr 2025 21:53:58 GMT

I have had same issue myself. My older child used my referral and nothing showed up. I made assumption that it wouldn't apply until month is up

Re: About the referral code

computergeek541 — Tue, 08 Apr 2025 04:39:21 GMT