topic Re: Trouble activating subscription in Get Support

Trouble activating subscription

Stephanie26 — Fri, 07 Mar 2025 04:05:17 GMT

I followed all the steps for activating the subscription, but on the Transfer Number page, when I clicked activate, an error message pops up saying "subscription not activated, something didn't go right when activating your subscription. Click below to contact a customer support agent". I tried this several times and it still didn't work. Please help!

Re: Trouble activating subscription

hairbag1 — Fri, 07 Mar 2025 04:15:39 GMT

@Stephanie26

sounds like this is a common problem tonight. To message Customer Support, use this link instead....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble activating subscription

Stephanie26 — Fri, 07 Mar 2025 04:19:14 GMT

Thank you

Re: Trouble activating subscription

Stephanie26 — Fri, 14 Mar 2025 19:12:24 GMT

I messaged customer support a week ago and still haven't heard back from them.