topic Changing Plans in Get Support

Changing Plans

Sharky1323 — Fri, 14 Mar 2025 17:13:11 GMT

IF I WANT TO CHANGE PLANS, BUT THE PLAN I WANT IS ONLY AVAILABLE TO NEW SUBSCRIBERS, HOW DO I GET AROUND THAT TO CHANGE MY PLAN? OTHERWISE I AM GOING TO LEAVE PUBLIC MOBILE AND SWITCH TO FREEDOM MOBILE. ANY SUGGESTIONS ON A WORK AROUND????

Re: Changing Plans

hairbag1 — Fri, 14 Mar 2025 17:16:21 GMT

@Sharky1323

the plan menu that you see in your account include all plans that you can "upgrade to". They don't want us to downgrade plans now...unless we want to start a completely new account.

Re: Changing Plans

Chalupa_Batman — Fri, 14 Mar 2025 17:16:27 GMT

@Sharky1323 wrote:
IF I WANT TO CHANGE PLANS, BUT THE PLAN I WANT IS ONLY AVAILABLE TO NEW SUBSCRIBERS, HOW DO I GET AROUND THAT TO CHANGE MY PLAN? OTHERWISE I AM GOING TO LEAVE PUBLIC MOBILE AND SWITCH TO FREEDOM MOBILE. ANY SUGGESTIONS ON A WORK AROUND????

Hello @Sharky1323

There is no work around. Well, there is but it's a lot of work and costs money. You'd need to port out to a different provider, wait a day or two and then port back to Public Mobile as a new customer. This could cost you whatever the cheapest plan you can find out there and whatever they charge for a SIM card. This is really and sadly the only way.

Re: Changing Plans

hTideGnow — Fri, 14 Mar 2025 17:16:56 GMT

sorry @Sharky1323 you cannot. You can only change to plans available on your My Account's Change Subscription page

Re: Changing Plans

Meow — Fri, 14 Mar 2025 17:21:25 GMT

There is NO WAY AROUND to get a plan available to new customers only.

You would have to Close your current plan, lose number, etc. and open a NEW account with new email, new number, new SIM.

We still live in a free country so you can do whatever you want with mobile services and threating to leave never worked for PM.

Re: Changing Plans

AndreaC — Fri, 14 Mar 2025 17:35:03 GMT

I'm in the same boat -totally stupid. I joined this provider because they have good rates and now I'm getting ripped off not being able to downgrade my plan