topic Re: Is Public mobile prepaid service? in Get Support

Is Public mobile prepaid service?

aviknaskar — Thu, 13 Mar 2025 23:21:28 GMT

I have 1 very quick question.
I joined very recently with Public so try to understand if this is a prepaid service or postpaid service?

Re: Is Public mobile prepaid service?

Chalupa_Batman — Thu, 13 Mar 2025 23:23:44 GMT

@aviknaskar wrote:
I have 1 very quick question.
I joined very recently with Public so try to understand if this is a prepaid service or postpaid service?

Hello @aviknaskar

Yes. Public Mobile is prepaid service. You prepay for what you want. The only thing is not downgrade your plan. So if you pick, for example, the $35 plan, you can downgrade to anything below $35, you can only move up.

Re: Is Public mobile prepaid service?

aviknaskar — Thu, 13 Mar 2025 23:24:31 GMT

Thanks for quick response.

Re: Is Public mobile prepaid service?

Yummy — Thu, 13 Mar 2025 23:38:32 GMT

@Chalupa_Batman wrote:
The only thing is not downgrade your plan. So if you pick, for example, the $35 plan, you can downgrade to anything below $35, you can only move up.

This is very questionable... Some customers claim they can downgrade some cannot.

To get the most from (great) PM service is to start from lowest plan, use it for a few months, see if you like it and then slowly upgrade.

Re: Is Public mobile prepaid service?

aviknaskar — Thu, 13 Mar 2025 23:41:52 GMT

Thanks for the details.
I asked the question with confusion and my experience still now not satisfying.
I moved in on March 11 and paid subscription fees. I had initial issue with activating service and moved from eSIM to physical SIM today.
Today my Account is showing subscription is expired and was valid from Feb-09 to March-11.
I have no clue how this works with others new comers.

Re: Is Public mobile prepaid service?

hTideGnow — Thu, 13 Mar 2025 23:45:25 GMT

hi @aviknaskar

PM support agent should be able to sort it out. You just need to submit a ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Is Public mobile prepaid service?

aviknaskar — Thu, 13 Mar 2025 23:47:10 GMT

Thanks and I raised ticket with cs agent. Hope this will get sorted out soon.

Re: Is Public mobile prepaid service?

DennyCrane — Fri, 14 Mar 2025 03:18:36 GMT

You have to make sure you selected the "Subscribe" option, which effectively means "auto-pay" or "auto renewal". And of course you need a valid card on file for it to automatically charge.

If you don't have the subscribe option on, the line will suspend at the end of the 30 day cycle and you'll need to manually make a payment via credit card or voucher (which can be purchased at convenience stores) to activate it again.

Re: Is Public mobile prepaid service?

aviknaskar — Fri, 14 Mar 2025 13:42:18 GMT

Thanks.
Got confirmation from Agent. Seems all Set now.