topic older payment invoices in Get Support

older payment invoices

simonzzz12345 — Fri, 14 Mar 2025 06:33:29 GMT

I would like to access my payment invoices from 2023.

Re: older payment invoices

SourDude1234 — Fri, 14 Mar 2025 06:37:40 GMT

Hi,

To view your payments history, log in to your My Account, go to "Payments", click "Filters", then select "Custom" and select a custom date range from 2023.

Re: older payment invoices

simonzzz12345 — Fri, 14 Mar 2025 06:39:31 GMT

I am only able to access them from a 12 month period. I cannot see anything past that.

Re: older payment invoices

SourDude1234 — Fri, 14 Mar 2025 06:47:37 GMT

There is an option that says "Custom". You will be able to select a date range by clicking on it. See the attached image for a visual example.

Re: older payment invoices

SourDude1234 — Fri, 14 Mar 2025 06:53:50 GMT

If that doesn't work, please contact an agent using the link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: older payment invoices

hairbag1 — Fri, 14 Mar 2025 07:30:23 GMT

@simonzzz12345

you'll need Customer Support to retrieve invoices from that far back. The best method to start that process is to click on the orange bubble on the bottom right side of the page.