Why my phone is suspended ???!!!

Auduma35-39 — Thu, 13 Mar 2025 18:33:34 GMT

I did yesterday add the $ 20.00 voucher and today my phone is suspended !!!!!😭😭😭😭Vocher number is xxxxxxxxxxxxxxxxx

Re: Why my phone is suspended ???!!!

slusagm — Thu, 13 Mar 2025 17:06:12 GMT

Remove your voucher number, this is a community forum only

Login My Account again using Incognito mode, check if the Available funds still holding the money and not used to renew , and check payment history page

Last, you can ask PM to check .

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Why my phone is suspended ???!!! in Get Support

Why my phone is suspended ???!!!

Re: Why my phone is suspended ???!!!