topic Re: Transferring esim in Get Support

Transferring esim

Robin1122 — Thu, 13 Mar 2025 03:13:32 GMT

I got a new iphone. How do I transfer my public esim so I can keep my phone number?

Re: Transferring esim

softech — Thu, 13 Mar 2025 03:17:20 GMT

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new iPhone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Transferring esim

Robin1122 — Thu, 13 Mar 2025 03:47:56 GMT

Softech, will the system let me keep my existing Public Mobile phone number?

Re: Transferring esim

softech — Thu, 13 Mar 2025 03:56:40 GMT

@Robin1122 yes of course.

Re: Transferring esim

Robin1122 — Fri, 14 Mar 2025 01:35:26 GMT

I bought a new eSim. When I try to transfer my number it says “not a valid number.” What should I do?

Re: Transferring esim

softech — Fri, 14 Mar 2025 03:46:15 GMT

@Robin1122 you don't need to "Transfer number'

you login to your current account on the app on the new phone and buy the esim and it will have the number already tied to the new esim. no stop to "Transfer number" needed

if you need CS agent to look into it, please message them for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Transferring esim

Robin1122 — Fri, 14 Mar 2025 03:53:39 GMT

Thank you! I think it’s working now. Are there actual “agents” or is it a chat bot with ready made answers?

Re: Transferring esim

softech — Fri, 14 Mar 2025 03:57:40 GMT

the link will be direct to actual person and the will reply to you shortly after