topic Re: Account not closed after 90 days in Get Support

Account not closed after 90 days

CL23 — Wed, 12 Mar 2025 22:19:27 GMT

Why is this account still open and linked to my old canceled phone? How do I make sure this account is deleted? I had unsubscribed from last year.

Re: Account not closed after 90 days

Meow — Wed, 12 Mar 2025 22:29:13 GMT

I guess you were not charged, correct?
Did you have any funds on account and 'accidentally' charged not touching your credit card?

Legend goes after 90+ days of NO PAY your account is deleted. Were there Really 90 days of no pay?

Re: Account not closed after 90 days

Dunkman — Wed, 12 Mar 2025 22:42:04 GMT

@CL23

When did you last pay your account? Check your credit card to make sure that you were charged.

It actually should be about 120 days after the last payment when the account will be permanently closed and number lost. It takes 30 days for the account to be suspended and then additional 90 days of suspension for account to be closed.

Re: Account not closed after 90 days

Sansan — Wed, 12 Mar 2025 22:47:45 GMT

And if the account is still open today, make sure you go in and Unscrbibe under the Manage Subscription tab.

To remove the cc from file, you have to ask an agent to do that for you using the chatbot.

Re: Account not closed after 90 days

CL23 — Wed, 12 Mar 2025 22:53:28 GMT

Last payment was around June last year, thats when I unsubscribed so its been over 6 months. Someone is using my old number now so I thought to check on this account and I could still login and that phone was still listed in the profile although I have no plan subscribed.

Re: Account not closed after 90 days

Dunkman — Wed, 12 Mar 2025 22:59:26 GMT

@CL23 wrote:
Last payment was around June last year, thats when I unsubscribed so its been over 6 months. Someone is using my old number now so I thought to check on this account and I could still login and that phone was still listed in the profile although I have no plan subscribed.

@CL23

Interesting.... potential glitch in the system.

As long as you were charged, then you should be okay. But, I personally would contact customer service agent to permanently close the account. Click on the chat icon on the right corner of website and follow prompts to submit a ticket.

Re: Account not closed after 90 days

CL23 — Wed, 12 Mar 2025 23:01:57 GMT

It is strange. Thanks for the feedback! I've submitted the ticket.