topic Re: Subscribing, indicated wrong postal code in Get Support

Subscribing, indicated wrong postal code

Kirst — Wed, 12 Mar 2025 20:00:31 GMT

Hello, I am trying to subscribe and it keep saying I have the wrong postal and it doesn't match my billing address, however i have not input my address yet, how do I get around this?

Re: Subscribing, indicated wrong postal code

Dunkman — Wed, 12 Mar 2025 20:06:17 GMT

@Kirst

This website is glitchy.

Might want to try with a different web browser, clear cache or incognito mode. Or you could try on a different device or the PM app itself

Re: Subscribing, indicated wrong postal code

will13am — Wed, 12 Mar 2025 21:10:42 GMT

@Kirst , Public Mobile uses a location system for the postal code entry. You cannot freehand the input, it has to verify it. Be sure that location permission is enabled. I find updating the address on the mobile app with location permission enabled to be the most reliable.