topic Re: unauthorized top up in Get Support

unauthorized top up

elxtech — Wed, 12 Mar 2025 20:58:39 GMT

Somehow my account got switched to the $250 5G package at 2:00 in the morning on March 4th. I'd like this payment reversed. How do I make this happen?

Re: unauthorized top up

Dunkman — Wed, 12 Mar 2025 17:37:47 GMT

@elxtech

Are you sure $250 5G plan? Typo? Public mobile does not have that expensive of a plan.

Check your payment history page. Which plan are you on right now? Details.

Re: unauthorized top up

elxtech — Wed, 12 Mar 2025 17:48:08 GMT

Yesterday it showed up as a $250 plan. I changed the subscription to the $30 plan, which was rejected (forbidden) but it took my $30 of course. I tried to change the subscription again 5 minutes later and it worked. I now have a $30 credit but doesn't solve my $135 payment I didn't authorize...especially at 2 am.

Re: unauthorized top up

funpig1 — Wed, 12 Mar 2025 17:54:13 GMT

@elxtech

If your account got overcharged, message a customer agent. Nobody on this Community can reverse the charge for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unauthorized top up

Dunkman — Wed, 12 Mar 2025 17:56:42 GMT

@elxtech wrote:
Yesterday it showed up as a $250 plan. I changed the subscription to the $30 plan, which was rejected (forbidden) but it took my $30 of course. I tried to change the subscription again 5 minutes later and it worked. I now have a $30 credit but doesn't solve my $135 payment I didn't authorize...especially at 2 am.

@elxtech

The website sometimes shows erroneous information. Was your previous plan a 90 day plan?

If overcharged, you will need to contact customer service agent to help.

Re: unauthorized top up

elxtech — Wed, 12 Mar 2025 18:00:25 GMT

thanks for the link. I sent a message to them.

Re: unauthorized top up

elxtech — Wed, 12 Mar 2025 18:02:48 GMT

I wouldn't mind just a website glitch but my credit card showed the transaction . I was previously on the 90 day plan