topic Need help getting started with a new line in Get Support

Need help getting started with a new line

HenryLo — Wed, 12 Mar 2025 17:41:46 GMT

Hi everyone,

I just got a new line with Public Mobile, but I’m running into some issues getting started.

I’ve activated my SIM and set up my account, but I’m not able to make calls / send texts / use data.

Here’s what I’ve tried so far:

Restarting my phone
Checking APN settings
Ensuring my plan is active in my account

Is there anything else I should try? Any help would be greatly appreciated!

Thanks in advance.

Re: Need help getting started with a new line

Dunkman — Wed, 12 Mar 2025 17:54:25 GMT

@HenryLo

Did you activate a physical card or eSIM ? Port over your number?

Does your phone pick up any PM signal? Which model phone?

If your account status is active, you could also try a network reset of phone (note: this will erase any saved Wifi passwords)

Re: Need help getting started with a new line

Phil_Adelphus — Wed, 12 Mar 2025 17:54:31 GMT

@HenryLo Given what you've already tried, maybe best to contact customer service. You can open a service ticket at the chat icon bottom right of this page, but if that doesn't work then send the agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437