topic Account Sign in in Get Support

Account Sign in

Carla76 — Wed, 12 Mar 2025 05:11:28 GMT

I recently broke my phone. I could not remember my pm password nore can I remember my email password to reset it so I could put my pm service on my new phone. So no access to my phone for otp and no access to my email associated with my account for a otp and no access to my pm account!!! So I opened up a new account and got a new phone number. I don’t want a new number I want my old pm number back … my old pm plan back… how to I get into my old account to take it over with my new phone? With no access to any verification methods to change my forgotten password ????

Re: Account Sign in

softech — Wed, 12 Mar 2025 05:17:02 GMT

@Carla76

you don't need to open a second account, PM CS agent usually able to help to resolve the login problem

Now that you opened a 2nd account, you will need CS agent to sort out the 2 accounts (although likely you will have to close the 2nd account and let agent to help to you get back into the first account). Please pivate message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there