topic Re: Why no option for TEXT add-on in Get Support

Why no option for TEXT add-on

ElleBee83 — Tue, 04 Jan 2022 23:05:20 GMT

New to PM... through all my browsing and searching of posts I don’t see an option for adding additional texts onto the $10/30 day plan.

Only 48 hours and not sure how this will work out as an emergency cellular plan for my mom, but I thought I’d ask before/if she reaches the 50 text limit before the months up, and in that scenario what happens?

Re: Why no option for TEXT add-on

LEGO — Fri, 01 Jun 2018 15:03:17 GMT

There is no Text add-on!

She wont be able to send texts anymore!

Re: Why no option for TEXT add-on

Anonymous — Fri, 01 Jun 2018 15:48:30 GMT

Hello

You Need To Changed Your Plans

To get UNLIMITED Text

Good Luck

Re: Why no option for TEXT add-on

mimmo — Fri, 01 Jun 2018 15:13:41 GMT

@ElleBee83 as an emergency phone then it should be fine. I would believe calling is more important then texting in an "emergency" situation.

if texting is an important emergency need then maybe buy a data addon $30/1gb (expires only when used up), and use a whatsapp etc.... my mom is on the $25 plan (talk and text and on 400 mb of data, 6 months in). also I would reccomend investing in the longdistance addon. it also doesn't expire until used and will provide peace of mind of not running ourt of talking minutes.

if your mom does run out of sms she could renew teh plan early or as mentioned it might be beter to get a different plan

it all comes down to how you plan on using your plan.

Re: Why no option for TEXT add-on

Acekiller — Fri, 01 Jun 2018 15:30:53 GMT

$30/1gb is very clever. 1gb goes a very long way for texting on whatsapp.

Re: Why no option for TEXT add-on

will13am — Fri, 01 Jun 2018 15:46:53 GMT

The limited talk and text plan is very new. Unfortunately, the add-ons offerings have not kept up with the plan introductions and so there isn't a complementary text add-on. This is something I am sure the decision makers are aware of. If the plan is here to stay, it would make sense that in future there will be a complementary text add-on. BTW, it is serendipity that the long distance add-ons are there to fill the gap when the minutes are used up. The original intent of these add-ons are to support long distance calling for unlimited calling plans.

Re: Why no option for TEXT add-on

MacMe — Fri, 01 Jun 2018 15:49:40 GMT

@ElleBee83 wrote:
New to PM... through all my browsing and searching of posts I don’t see an option for adding additional texts onto the $10/30 day plan.
Only 48 hours and not sure how this will work out as an emergency cellular plan for my mom, but I thought I’d ask before/if she reaches the 50 text limit before the months up, and in that scenario what happens?

Just to note that the 50 text limit is for outgoing text messages. Incoming texts are free.

Re: Why no option for TEXT add-on

srlawren — Fri, 01 Jun 2018 16:23:27 GMT

@ElleBee83 see, this is why I was complaining yesterday. The entire reason PM brought out this plan was to match one that was being offered at a couple of other providers (I forget which ones off-hand). However, they didn't think it through. It's going to be so easy for someone to exceed the 50 outbound messages and really no recourse.

The issue is that up until this one plan, you could only either get zero texting, or unlimited (unmetered) texting. This is the first and only plan at PM that offers a metered/limited number of text messages. There's never been a need for an add-on for texts before becuase you either got all the texting you wanted, or none, with no in-between.

Technically, there aren't really any airtime add-ons either! The 200 min and 400 min add-ons, for EVERY plan except this $10 plan, can ONLY be used for long distance calls, and cannot stand in for airtime. In other words, you can't choose "no talk" and then use the 200/400 min add-ons at all. Yet with the $10 plan, they made an exception, and the 200/400 can be used to augment your regular 50 min airtime if you run out. There was no similar add-on to use for texting.

Hence my suggestion that metered texting either should not have been offered, OR should include a LOT more than 50 outbund texts (500? 1000? 2500? Something like that), OR they should offer an add-on (though this is my least favourite of these 3 options).

Re: Why no option for TEXT add-on

bryclops — Fri, 01 Jun 2018 16:48:22 GMT

I read on the RFD forum that the US text add on can be used for texting within Canada but it has limitations such as a 10 day expiry.

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 16:49:45 GMT

@LEGO wrote:
There is no Text add-on!
She wont be able to send texts anymore!

That’s irritating. I’ll have to watch her plan closely and see how this month goes... I hope there’s some sort of free incoming text from PM that warns of 5 or 10 texts remaining...

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 16:53:33 GMT

@Anonymous wrote:
Hello
You Need To Changed Your Plans
To get UNLIMITED Text

Good Luck

Don’t really wanna do that. I signed her up for PM specifically for the $10 plan. I was hoping for a low cost add-on say for 250, 500, 750 etc texts.

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 17:16:08 GMT

@LEGO wrote:
There is no Text add-on!
She wont be able to send texts anymore!

Sorry should have chosen this as solution but it’s not really a solution to my question but rather the answer. Thanks for the reply 👍

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 17:16:42 GMT

@mimmo wrote:
@ElleBee83 as an emergency phone then it should be fine. I would believe calling is more important then texting in an "emergency" situation.

if texting is an important emergency need then maybe buy a data addon $30/1gb (expires only when used up), and use a whatsapp etc.... my mom is on the $25 plan (talk and text and on 400 mb of data, 6 months in). also I would reccomend investing in the longdistance addon. it also doesn't expire until used and will provide peace of mind of not running ourt of talking minutes.

if your mom does run out of sms she could renew teh plan early or as mentioned it might be beter to get a different plan

it all comes down to how you plan on using your plan.

I think it will be fine if used for emergencies (or urgent communication and connecting). It’s just now she likes texting lol. She’s got an iPad and sends messages numerous ways (iMessage, WhatsApp) and uses Fongo when on wifi and out of cellular areas (cottage in the mountains) and in the USA. that be the case the data add on suggestion could work... and the long distance add on seems like a decent idea too. I was wondering about how long it carried over for (answer: indefinitely). Thanks for your suggestions/information.

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 17:15:31 GMT

@bryclops wrote:
I read on the RFD forum that the US text add on can be used for texting within Canada but it has limitations such as a 10 day expiry.

I looked at that too. Too expensive for 10 days, in my opinion for local (within the Lower Mainland-Vancouver Area) usage.

Re: Why no option for TEXT add-on

srlawren — Fri, 01 Jun 2018 18:18:21 GMT

@ElleBee83 wrote:
@bryclops wrote:
I read on the RFD forum that the US text add on can be used for texting within Canada but it has limitations such as a 10 day expiry.
I looked at that too. Too expensive for 10 days, in my opinion for local (within the Lower Mainland-Vancouver Area) usage.

@ElleBee83 yes not only would it be a hassle re-adding it every 10 days, but if you multiply 3 x $8 to cover 30 days an add it to the $10 base plan, you're at $34, which is $4 more expensive than unmetered Canada-wide calling, unmetered international texting, and 500MB of 3g-speed data ($30); OR, $1 cheaper than the same thing but with 1GB of 3g-speed data ($35). So, it really makes little sense.

@ElleBee83 wrote:
@Anonymous wrote:
Hello
You Need To Changed Your Plans
To get UNLIMITED Text

Good Luck
Don’t really wanna do that. I signed her up for PM specifically for the $10 plan. I was hoping for a low cost add-on say for 250, 500, 750 etc texts.

@ElleBee83 okay this is going to sound judgey again and I apologize in advance but maybe you should have checked into this ahead of time before signing up. The plans page has a list of available add-ons, and nowhere does it mention anything about a texting add on for use in Canada:

Re: Why no option for TEXT add-on

Yiatiohi — Fri, 01 Jun 2018 18:31:31 GMT

Yikes - like the saying goes "all that glitters is not gold". At first glance the $10 plan appears to be almost too good to be true with only $8 add on for 200 extra talk minutes etc. HOWEVER most rely on texting. For those of us Mac persons iMessage does help but when texting away from a WIFI router or to an android user then the 50 texts go very quickly.

Re: Why no option for TEXT add-on

smp99 — Fri, 01 Jun 2018 19:25:00 GMT

I don't why people are surprised or complain about the 50 text limit. It states that fact before you even sign up. This plan works (well) for a select few. If you do a lot of texting, look for another plan. Koodo prepaid has unlimited texting for $15/month

Now I do agree with some of the complaints about phantom texts being sent that you have little control over. There needs to be some education or clarificaton around this.

Re: Why no option for TEXT add-on

Yiatiohi — Fri, 01 Jun 2018 18:46:41 GMT

Yup - I agree that one has to do their research and not assume and complain afterwards. That is why I kept my Bell plan -- and did not port my number. I still feel that the $10 plan is a very good deal as long as one has an iPhone and can use the free iMessage when possible.

Re: Why no option for TEXT add-on

Yiatiohi — Fri, 01 Jun 2018 18:49:45 GMT

@smp99 wrote:
I don't why poeple are surprised or complain about the 50 text limit. It states that fact before you even sign up. This plan works (well) for a select few. If you do a lot of texting, look for another plan. Koodo prepaid has unlimited texting for $15/month

Now I do agree with some of the complaints about phantom texts being sent that you have little control over. There needs to be some education or clarificaton around this.
****Also Bell $15 prepaid plan has unlimited picture and video texting and in my case I also have 200 free monthly voice local minutes - BUT no long distance which cost an ouch 0.50 cents/minute.

Re: Why no option for TEXT add-on

ElleBee83 — Fri, 01 Jun 2018 18:50:00 GMT

@srlawren wrote:
@ElleBee83 wrote:
@bryclops wrote:
I read on the RFD forum that the US text add on can be used for texting within Canada but it has limitations such as a 10 day expiry.
I looked at that too. Too expensive for 10 days, in my opinion for local (within the Lower Mainland-Vancouver Area) usage.
@ElleBee83 yes not only would it be a hassle re-adding it every 10 days, but if you multiply 3 x $8 to cover 30 days an add it to the $10 base plan, you're at $34, which is $4 more expensive than unmetered Canada-wide calling, unmetered international texting, and 500MB of 3g-speed data ($30); OR, $1 cheaper than the same thing but with 1GB of 3g-speed data ($35). So, it really makes little sense.

@ElleBee83 wrote:
@Anonymous wrote:
Hello
You Need To Changed Your Plans
To get UNLIMITED Text

Good Luck
Don’t really wanna do that. I signed her up for PM specifically for the $10 plan. I was hoping for a low cost add-on say for 250, 500, 750 etc texts.
@ElleBee83 okay this is going to sound judgey again and I apologize in advance but maybe you should have checked into this ahead of time before signing up. The plans page has a list of available add-ons, and nowhere does it mention anything about a texting add on for use in Canada:

Oh I looked ahead of time it’s all good. It didn’t seem to be a question anyone has asked this as far as I’ve searched and browsed within the community boards. I really think the plan will work but then again it’s kind of a suggestion/idea for PM to consider.