topic Re: transfer number request complete, still unable to get any data in Get Support

transfer number request complete, still unable to get any data

yinj — Wed, 12 Mar 2025 01:04:51 GMT

hi guys,

I just transferred to public from the chart and followed the APN setting for about an hour. but still unable to access the data and can not make a phone call.

any advise?

Re: transfer number request complete, still unable to get any data

Sansan — Tue, 11 Mar 2025 21:00:09 GMT

So are you able to get incoming calls?

What typebof phone do you have and what city are you located in? Is your phone 3G only?

Re: transfer number request complete, still unable to get any data

yinj — Tue, 11 Mar 2025 21:05:12 GMT

I can see phone calls coming in, but when I click to pick up, it hangs up automatically

oneplus 8, not a contract phone.

Re: transfer number request complete, still unable to get any data

yinj — Tue, 11 Mar 2025 21:12:20 GMT

i just asked my friend to call me again, now he's unable to call me.

phone is oneplus 8, I'm in langley bc, my phone signal bar shows 4g+ right now, but unable to connect to the internet

Re: transfer number request complete, still unable to get any data

yinj — Tue, 11 Mar 2025 21:55:26 GMT

chatr sim car now is dead no signal
apn setting same as yours

i tried on my friend's android phone, same situation.

Re: transfer number request complete, still unable to get any data

TheSterlinger — Wed, 12 Mar 2025 01:46:23 GMT

@yinj so no incoming calls either you said. You can use the chatbot to create a ticket. It's possible that a system provisioning by agent might help.

Re: transfer number request complete, still unable to get any data

yinj — Wed, 12 Mar 2025 16:06:40 GMT

i dm cs_agent all good now thx