topic Re: Number Transfer from eSIM to eSIM failed in Get Support

Number Transfer from eSIM to eSIM failed

aviknaskar — Wed, 12 Mar 2025 00:44:42 GMT

Hello,

I am new member of Public mobile and I tried to port in my existing number to Public mobile from Virgin plus.

I received a text from Public mobile that the transfer is successful however after that my eSIM is not working and not network is showing.

please help.

Re: Number Transfer from eSIM to eSIM failed

computergeek541 — Wed, 12 Mar 2025 00:47:53 GMT

@aviknaskar wrote:
I am new member of Public mobile and I tried to port in my existing number to Public mobile from Virgin plus.
I received a text from Public mobile that the transfer is successful however after that my eSIM is not working and not network is showing.

This isn't an issue related to number porting, but rather with the activaiton of your account, the compatibility of your phone, or most likely, the provisioning of services to your account. Before anyone else suggests it, please do not call the Telus porting team for such an issue. Try restarting your device (if that hasn't already been done). Normally a ticket needs to be opened using the chatobt, but because this about account setup, please send a private message to a Public Mobile customer support agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer from eSIM to eSIM failed

aviknaskar — Wed, 12 Mar 2025 01:39:24 GMT

Thanks and working with customer support agent hopeful I can get this resolved soon.