topic Re: SIM to ESIM Conversion in Get Support

SIM to ESIM Conversion

Jason_177 — Sun, 16 Mar 2025 15:34:44 GMT

I just purchased your service. Originally, selected a physical SIM purchase but I cant wait for the SIM card to arrive and need immediate setup. Is it possible to have the SIM converted to ESIM without purchasing or alternatively, can you take the money that I used for the SIM and redirect that payment towards the ESIM?

Please advise!

Re: SIM to ESIM Conversion

hTideGnow — Tue, 11 Mar 2025 23:08:16 GMT

hi @Jason_177

i don't think you can, you will probably need to wait for the physical sim. But instead of waiting, you can buy another PM sim from Telus or Koodo store and complete the activation that way

Re: SIM to ESIM Conversion

slusagm — Tue, 11 Mar 2025 23:09:00 GMT

I would check with PM and see if they can help with that

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM to ESIM Conversion

Chalupa_Batman — Tue, 11 Mar 2025 23:10:21 GMT

@Jason_177 wrote:
I just purchased your service. Originally, selected a physical SIM purchase but I cant wait for the SIM card to arrive and need immediate setup. Is it possible to have the SIM converted to ESIM without purchasing or alternatively, can you take the money that I used for the SIM and redirect that payment towards the ESIM?
Please advise!

Hey @Jason_177

As per the other customers here, you can reach out to a CS Agent and request an eSIM instead. BUT if you prefer a physical SIM card, here are two faster ways.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.

Re: SIM to ESIM Conversion

BKNS27 — Wed, 12 Mar 2025 01:15:21 GMT

@Jason_177

I would suggest you check whether your phone is eSIM compatible. Go to the phone settings and check to see if there is a ADD eSIM setting. If there is a Add eSIM setting then the phone is compatible.

What is the make and model of your phone?

There are many members that didn’t check and went ahead with eSIM then find out the phone is not compatible…because it is free.
They would end up having a CS_Agent straighten it out for them to switch to a SIM…it maybe taking a day or two.