topic Re: Same number with new SIM CARD in Get Support

Same number with new SIM CARD

Jicky — Tue, 11 Mar 2025 20:38:14 GMT

I lost my phone , and by the time I received my replacement SIM card my subscription was deactivated … I went to re activate my old number and it’s saying it doesn’t exist..

is it possible to reactivate my old number on my new SIM card ?

Re: Same number with new SIM CARD

funpig1 — Tue, 11 Mar 2025 20:45:56 GMT

Very unlikely if your account was deactivated. If any thing can be done, you would need to message a customer agent. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Same number with new SIM CARD

ORNGNBLK — Tue, 11 Mar 2025 20:46:47 GMT

How much time has elapsed since your acct was deactivated? It is possible to reinstate the number to you IF not much time has passed. Try reaching out to a CS_Agent via chat to see if your number is still valid for reinstating.

You can send a private message to a CS_Agent by using the link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Same number with new SIM CARD

BKNS27 — Tue, 11 Mar 2025 21:36:35 GMT

@Jicky

Your number is probably Suspended rather than closed (deactivated). Your account can only be closed if you stopped payment for more than 90 days. If you are on AutoPay then this shouldn’t be the problem unless you clicked on Lost/Stolen Device in your account.

If longer than 90 days then your number will be returned to the carrier you got the number from…it is gone.

If less than 90 days, just make a manual payment on your account or purchase a voucher and make the voucher payment or dial 611 and enter the voucher number.

You can also change the existing SIM card number to the new SIM S/N in your account or on the PM app. Go to Account tab>Change Your SIM Card.