Switch Plan

Shurik24 — Tue, 11 Mar 2025 00:14:14 GMT

Hello,

A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?

Thank you!

Re: Switch Plan

Chalupa_Batman — Tue, 11 Mar 2025 00:16:28 GMT

@Shurik24 wrote:
Hello,
A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?
Thank you!

Hey @Shurik24

Since you haven't registered the plan yet, reach out to a CS Agent for help.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Also, this SIM card you ordered may take several weeks to get.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.

topic Switch Plan in Get Support

Switch Plan

Re: Switch Plan