topic Re: Invalid address in Get Support

Invalid address

rodric1 — Mon, 10 Mar 2025 22:43:08 GMT

Hi there, I am trying to order a new sim card and it doesn't recognize my address, I tried writing it in different ways and I even tried a friend address and still same message "Invalid address". What would be my next step please?

Re: Invalid address

Dunkman — Mon, 10 Mar 2025 23:22:53 GMT

@rodric1

Are you trying to order via the website or the PM app?

If via website, try a different web browser, clear cache or incognito mode. Or try on a different device. Or you could also try on the PM app itself.

Public mobile SIM card can take up to 10 business days to arrive (via their website) and sometimes even longer. You may want to consider purchasing from Amazon.ca (prime shipping) or in store at a corporate Telus or Koodo store.

Re: Invalid address

rodric1 — Mon, 10 Mar 2025 23:58:50 GMT

Thank you for the information! I will try a different browser and consider Amazon or in store.