topic Cancel my subscription effective Mar 10 2025 in Get Support

Cancel my subscription effective Mar 10 2025

BRoss — Mon, 10 Mar 2025 23:17:22 GMT

Hi! I ordered a Sim on Mar 9 2025. After speaking more with my current mobility provider, I have decided to remain and no longer wish to switch to Public. I was hoping to halt the order in it's steps since it still says Processing. And also to be sure the monthly fee does not start debiting from my credit card. Please contact me at 604-xxx-xxxx to confirm. Thank you!

Re: Cancel my subscription effective Mar 10 2025

TheSterlinger — Mon, 10 Mar 2025 23:09:03 GMT

Please note Public Mobile is self service. This is a Public community of other members like yourself so no personal information should be posted here.

To cancel your account, you'd need to sign into your account online or through the app. Click on the Manage Subscription tab and toggle to off. That will prevent further charges to your credit card registered.

To completely remove the cc, you'd need to use the chatbot to create a ticket for agents and ask them.

Re: Cancel my subscription effective Mar 10 2025

Dunkman — Mon, 10 Mar 2025 23:16:54 GMT

@BRoss

In general, Public mobile does not offer refunds, but you can try to contact customer service agent. You likely already paid for physical SIM and the first month plan fee. PM will not charge you further until you activate your physical SIM card. However, now you are not interested in joining PM.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message inbox for response. CSA will not email or call you.

P.S. I will edit out your personal information

Re: Cancel my subscription effective Mar 10 2025

BRoss — Tue, 11 Mar 2025 03:30:17 GMT

Thanks for the links. The first one just takes me on an endless loop with the chat bot. And the second link loads but I can't do anything on the page. I can't follow the instructions to log into my account and go to My Account because my account is not active yet because I haven't received the SIM yet. Since the brand new order status is still "Processing" I'm hoping to stop the delivery and any charges, and just delete the whole account including my personal and credit card details now. Can you please help me? Thank you!!

Re: Cancel my subscription effective Mar 10 2025

slusagm — Tue, 11 Mar 2025 03:36:32 GMT

@BRoss

are you using a browser to access this link to message?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you should see a box to type the info to CS_agent.

or post screenshot of what you see and we can help further

Re: Cancel my subscription effective Mar 10 2025

BRoss — Tue, 11 Mar 2025 04:38:22 GMT

Re: Cancel my subscription effective Mar 10 2025

BRoss — Tue, 11 Mar 2025 04:39:53 GMT

Thanks. This is what I see. Am I missing something?

Also, sorry for double posting my previous response, I kept getting an error message that it had failed so I kept pressing reply on different posts!

Re: Cancel my subscription effective Mar 10 2025

Phil_Adelphus — Tue, 11 Mar 2025 11:43:29 GMT

@BRoss The private message is not working because when you tried it you were not logged in to this community at the time according to the screenshot. You need to log in here as if to post, then go to the private message link and it should work.