topic Re: Finding an account number in Get Support

Finding an account number

Dstill — Mon, 10 Mar 2025 20:43:16 GMT

I have recently switched service providers from public to Rogers. My account with public is supposedly closed but the Sim card and old phone number are still working. How can I get my old account number with public to transfer my phone number

Re: Finding an account number

Meow — Mon, 10 Mar 2025 19:58:26 GMT

If you ported out your number to another provider your account is closed and you cannot gain access to it anymore. Log in will not work.
if your PM SIM works then account is not closed. Old number if ported will of course work with new SIM (another provider).

Something is missing here. Some more info is needed. Did you port or not?

And if you cannot access your account open a ticket and ask agent for assistance.

For Account number click on Profile

Re: Finding an account number

computergeek541 — Mon, 10 Mar 2025 20:45:44 GMT

@Dstill wrote:
I have recently switched service providers from public to Rogers. My account with public is supposedly closed but the Sim card and old phone number are still working. How can I get my old account number with public to transfer my phone number

Your new carrier (Rogers) is responsible for providing all suport for this number port. While carriers do prefer that customers use the account number when requesting a number port, it isn't absolutely necessary. Using IMEI does work.

Re: Finding an account number

Dstill — Mon, 10 Mar 2025 21:18:12 GMT

I did not port out my old number but want to. The account isn't closed as I'm using my old Sim card from PM

Re: Finding an account number

Dstill — Mon, 10 Mar 2025 21:19:23 GMT

What is IMEI

Re: Finding an account number

Dstill — Mon, 10 Mar 2025 21:22:21 GMT

When I go into my account on the PM app, it doesn't show me anything about my account.

Re: Finding an account number

slusagm — Mon, 10 Mar 2025 21:24:22 GMT

Account numbercan be found on Profile page on My Account