topic Re: Porting Issue in Get Support

Porting Issue

Joel73 — Mon, 10 Mar 2025 20:39:06 GMT

I was just a member with Public and switched to Bell because they gave me some “offer”. Well it turns out the offer isn’t available anymore and I want to switch back to Public. But now I am unable to transfer my number over. I’ve tried many times and it is not working. @CS_Agent can you please help. I’ve deleted the old eSim from my phone but now it’s not working to install a new one.

Re: Porting Issue

BKNS27 — Mon, 10 Mar 2025 17:47:47 GMT

@Joel73

You have to start from scratch since you ported out of PM. Download the PM app then create a new account and purchase a new eSIM/SIM.

Re: Porting Issue

hairbag1 — Mon, 10 Mar 2025 17:50:13 GMT

@Joel73

if you cancelled you old Public Mobile account or successfully ported to Bell...your PM account has been deactivated automatically. If that's the case, you likely have to start over with a new account and a new esim.

Re: Porting Issue

Joel73 — Mon, 10 Mar 2025 17:55:19 GMT

So that means I can’t use the same email I guess?

Re: Porting Issue

slusagm — Mon, 10 Mar 2025 18:22:34 GMT

you can still use the same email, but you might need PM to clear the account on the system first

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437