topic Phone shows service bars, no text or call in Get Support

Phone shows service bars, no text or call

Betty6 — Mon, 10 Mar 2025 14:57:04 GMT

I have an unlocked Samsung Galaxy s10. I am able to see bars on my phone with public. But I can't call or text or use data. Any solutions? I tried resetting networks, re inserting sim, restarting. Nothing works yet.

Re: Phone shows service bars, no text or call

hTideGnow — Mon, 10 Mar 2025 15:05:41 GMT

@Betty6

does the sim work on another phone earlier?

mobile network works or not? Does it show connected to PM network ? Try changing the network mode. Test both 3G Only (or WCDMA only) and 4G (or LTE)

Re: Phone shows service bars, no text or call

Meow — Mon, 10 Mar 2025 15:08:34 GMT

First confirm you are active subscriber and bill is paid.
Did loos of service occurred today or you had service up to now?
Did you change any phone's settings recently?

Re: Phone shows service bars, no text or call

Betty6 — Mon, 10 Mar 2025 15:41:33 GMT

I paid my bill recently. This is my first time using the service. I came back to Canada after travelling internationally and using an international cell service. No settings that I changed myself.

Re: Phone shows service bars, no text or call

Betty6 — Mon, 10 Mar 2025 15:42:42 GMT

I've tried to change the network to 3g 4g global 5g. Nothing works. No connection to mobile data but I have full bars of service. That's it.

Re: Phone shows service bars, no text or call

slusagm — Mon, 10 Mar 2025 16:21:02 GMT

You will now need PM to check the account for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone shows service bars, no text or call

Betty6 — Mon, 10 Mar 2025 17:21:36 GMT

Thanks will do.