Unable to activate eSIM

Heidi00 — Mon, 10 Mar 2025 20:51:58 GMT

Hello,

I am a new subscriber and unfortunately eSIM activation failed, is there any advise on what to do to have this fixed? It’s been 12 hours now since I made the payment and unfortunately my old provider sim got deactivated so I now don’t have any access to service.

Moreover, been unable to access customer service and connect to an agent!!

Re: Unable to activate eSIM

hTideGnow — Mon, 10 Mar 2025 14:50:40 GMT

HI @Heidi00

can you confirm if your PM sim show up on the Sim Mangaer at all? if it is there, you might be able to make it work, let us know

if not, then please message support agent for further help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Unable to activate eSIM in Get Support

Unable to activate eSIM

Re: Unable to activate eSIM