topic Re: New client in Get Support

New client

Paint — Mon, 10 Mar 2025 00:31:18 GMT

My friend referred me and helped me get started with public Mobility went through all the steps and couldn’t at first get the old Bell SIM card out

rebooted but now Old SIM is out and in the Network area and it says no SIM

when she try’s to call gets a message “last line no Longer available’I will attach screen shots and hope that helps

Re: New client

TheSterlinger — Mon, 10 Mar 2025 00:51:37 GMT

No need to post private information in your screenshot. This is a public community.

Reset phone networks. If that doesn't work, use the chat bubble at bottom of your screen to message agents.

Re: New client

Paint — Mon, 10 Mar 2025 01:02:58 GMT

whoops sorry

how do you reset phone networks don’t want to completely erase her phone
tks

Re: New client

slusagm — Mon, 10 Mar 2025 01:41:20 GMT

@Paint wrote:
whoops sorry
how do you reset phone networks don’t want to completely erase her phone
tks

On Android:

Swipe up from the One UI home screen to open the app drawer.
Launch the Settings app.
Scroll down to General management.
Open Settings on Samsung phones
Open general management on Samsung phones
Tap Reset.
Tap Reset network settings.
Choose a SIM card if you have more than one.
Tap the Reset settings button from the following screen. This deletes your selected SIM card's Wi-Fi, Bluetooth, and mobile data settings.

On iPhone:

Open the Settings app on your device.
Scroll to General.
Launch Settings on iPhone
Head to General menu on iPhone
Select Transfer or Reset iPhone.
Tap Reset at the bottom of the screen.
Select transfer or reset iPhone
Select reset iPhone
Select Reset Network Settings and enter your device password to confirm.

Re: New client

TheSterlinger — Mon, 10 Mar 2025 01:48:46 GMT

Go to Settings > General Management> Reset > Reset Network Settings.

This will erase saved data so back up and save passwords first if needed.

Also please check that the PM SIM is primary and turn on this line.

If its still doesn't work, it could be a PM issue which she would need to create the ticket through the the links.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New client

Paint — Mon, 10 Mar 2025 04:27:45 GMT

1) found reset network settings - What kind of saved data would be erased? (want to be careful not to lose anything)

2) Where do I find the PM Sim to make sure its primary? It says SIMS and the first one says Cellular Data 250 719-6030 next line Used as "Primary" 1(250) 719 6030 no sim
next line says
add eSim (which i already had in setup steps)

We did put a ticket in so hopefully that doesn't mess things up - thanks for your help I feel we are getting closer. Just don't want to erase something I can't retrieve have regrets since haven't done this before.

Thanks Paint

Re: New client

slusagm — Mon, 10 Mar 2025 12:52:34 GMT

@Paint

what it will erase is just Saved Bluetooth connections and Wifi. You can easier add them after. Resetting Network settings is a very common thing that it is part of most troubleshooting steps.