Missed answering number port request within 90 minutes

kk2025 — Mon, 10 Mar 2025 21:00:14 GMT

I subscribed to Public Mobile for the first time and while porting my number from TELUS prepaid to PM, I was not able to txt back Yes because the PM esim card was selected for SMS instead of TELUS. By the time I figured out how to select the TELUS sim to reply Yes, it was past 90 minutes. What do I do now?

I still have service on my TELUS Prepaid and not sure how to trigger another number port request.

Re: Missed answering number port request within 90 minutes

BKNS27 — Mon, 10 Mar 2025 07:38:20 GMT

@kk2025

Just contact a CS_Agent to have them contact Telus to resend the text to you in the morning.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Missed answering number port request within 90 minutes in Get Support

Missed answering number port request within 90 minutes

Re: Missed answering number port request within 90 minutes