topic Re: I can't reset my password and i'm not receiving password reset email in Get Support

I can't reset my password and i'm not receiving password reset email

viper011 — Tue, 04 Jan 2022 23:05:16 GMT

I can't reset my password and i'm not receiving password reset email please help.

Re: I can't reset my password and i'm not receiving password reset email

NDesai — Fri, 01 Jun 2018 14:48:41 GMT

Try again or send a private message to the Moderator_Team with your account info and they will reset form their end.

Re: I can't reset my password and i'm not receiving password reset email

mimmo — Fri, 01 Jun 2018 14:48:54 GMT

Reset feature does not work. Mods need to change it for you.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: I can't reset my password and i'm not receiving password reset email

Anonymous — Fri, 01 Jun 2018 15:47:09 GMT

Try used a different browser internet

if you doesn't working you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service

Good Luck

Re: I can't reset my password and i'm not receiving password reset email

Anonymous — Fri, 01 Jun 2018 15:35:18 GMT

I had a similar problem. I tried to do the reset password process. No email back. Finally remembered my password and carried on with life. The next day...reset password emails. Go figure. Oh well. So maybe we're supposed to wait for the next business day when mods are in? Not exactly automated, hands-off, online-friendly but as someone above has said, the reset apparently isn't working properly.

Re: I can't reset my password and i'm not receiving password reset email

Acekiller — Fri, 01 Jun 2018 15:42:27 GMT

The reset pw is broken. Even if you get the reset email, the link would be expired when you clicked on it.

On another note, what's with S--S spamming different threads? This issue has nothing to do with changing browser.