topic Re: Account Cancellation in Get Support

Account Cancellation

xe007 — Mon, 10 Mar 2025 00:15:32 GMT

I moved to the USA.

Phone verification does not work because I have a WHOLE NEW PHONE and its sending the code to my old number ending in 9100.

I need an agent because I cannot login.

Xavier

Re: Account Cancellation

HALIMACS — Mon, 10 Mar 2025 00:26:18 GMT

@xe007

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account Cancellation

Chalupa_Batman — Mon, 10 Mar 2025 00:27:49 GMT

@xe007 wrote:
I moved to the USA.
Phone verification does not work because I have a WHOLE NEW PHONE and its sending the code to my old number ending in 9100.
I need an agent because I cannot login.
Xavier

Hello @xe007

You can also click on "Didn't Get Code" which should give you the option to send it to your email address. Then you can go into your account and turn off autopay. Give that a try.

Re: Account Cancellation

xe007 — Mon, 10 Mar 2025 00:28:24 GMT

I cannot use option 1. It want me to log in after I hit contact us in Chatbox.

Re: Account Cancellation

HALIMACS — Mon, 10 Mar 2025 00:28:34 GMT

Another way to get the code, @xe007 , is to tap "Didn't get the code?" and there should be a prompt to have the code sent to the registered e-mail address for the Public Mobile service.

Then, you can log into the self-serve account, and turn off the Subscription status under Manage My Subscription. This way, your payment card won't be charged on the next renewal date.

Re: Account Cancellation

xe007 — Mon, 10 Mar 2025 00:29:14 GMT

Thank you will try that!

Re: Account Cancellation

xe007 — Mon, 10 Mar 2025 00:32:35 GMT

Thank you. Brilliant and it sucks that we have to use mind games to wing around things.