topic Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription? in Get Support

Can't transfer my number. Chat support is no help. How do I cancel my subscription?

DvnMrtn — Fri, 07 Mar 2025 16:41:28 GMT

This seems overly complicated. Since nothing seems to be working, how do I cancel my subscription?

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

eddieO — Fri, 07 Mar 2025 16:45:33 GMT

@DvnMrtn if you go into the Public Mobile app, go to the "Manage Subscription" button and then tap on "Subscription Renewal (Active)", from there you can toggle it off. I would also recommend that you message support and ask them to remove your credit card from your account, which cannot be done through self-serve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Are you looking to port out of Public Mobile or were you looking to transfer your old number into Public Mobile?

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

hTideGnow — Fri, 07 Mar 2025 16:45:17 GMT

hi @DvnMrtn

has your subscription been activated and just not working as you wish?

if not just working well, you can port out your number and it will cancel the account

if the account not even activated properly, you will have to check with PM support for help or possible cancellation

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

DvnMrtn — Fri, 07 Mar 2025 16:49:28 GMT

I wanted to join, but in trying to activate my subscription, I was getting errors. On my mobile device it just says "Subscription not activated -- something didn't go right while activating your subscription. Contact customer support." Chat support was unable to help and they sent me here. I don't see any way here to fix the issue. Checking my Credit Card I see that they've already billed me my subscription, but my account isn't set up and my number isn't ported over. I don't want to be paying for a service that the company can't even activate. Ideally, they would port over my number and I could just continue with them, but since it seems that's not going to happen, I don't want to be billed for this.

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

eddieO — Fri, 07 Mar 2025 16:51:55 GMT

@DvnMrtnI send you the number for the porting team, check your inbox (upper right corner should be an icon that looks like an envelope)

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

NoorAbd — Fri, 07 Mar 2025 18:58:47 GMT

can I have the number as well. same issue.

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

Lia4 — Fri, 07 Mar 2025 22:25:56 GMT

Can you also send me the number? CS_agent gave me a 1844 number to call and it was with telus and they said they couldn't do anything and that public needs to be the one to do it. I've been sent back and forth for hours now

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

hTideGnow — Fri, 07 Mar 2025 22:32:42 GMT

hi @Lia4

the 1-844 number is correct. its a Telus helpdesk but they handle PM port too. Call them back

if they refuses to help, the you have to message support agent :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

Lia4 — Fri, 07 Mar 2025 22:41:36 GMT

I appreciate the help. I have called them back a few times already and they insist that public mobile needs to handle it. I have messaged public mobile as everyone has suggested but they keep sending me back to the number and then now they are no longer replying to the messages I have sent.

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

Mtlannoyed — Sun, 09 Mar 2025 19:23:32 GMT

I've been trying to cancel as well since friday.

IT IS IMPOSSIBLE. Put a @#$@#$ button to simply cancel. I don't see why this is so difficult.

I'm wasting time with back and forth as well. tickets unaswered, reps asking for stuff I just wrote in the ticket nobody is reading. It's very silly.

Then people wonder why we want out.

Best of luck trying to cancel DvnMrtn! I'm back at it trying on my end as well =/

Re: Can't transfer my number. Chat support is no help. How do I cancel my subscription?

NoorAbd — Sun, 09 Mar 2025 19:50:28 GMT

Report the transactions and move on with life?