topic Re: Issue with network in Get Support

topic Re: Issue with network in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316280#M905726 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/394720">@michaelkna</a> </P><P>Was money withdrawn or charged on your credit card?</P><P>There were a few reports of failure of autopay/preauthorized payments this morning.</P><P>If your accounts were not charged, load up funds manually via this link:</P><P><A href="https://myaccount.publicmobile.ca/en/account/payment/funds/card" target="_blank" rel="nofollow noopener noreferrer">https://myaccount.publicmobile.ca/en/account/payment/funds/card</A></P> Sun, 09 Mar 2025 18:05:37 GMT Dunkman 2025-03-09T18:05:37Z Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316275#M905723 <P>So both my wife and I are experiencing network connection issues. <BR />Our plans renew today but it's saying neither of us have a subscription, yet it shows that it's active and there's MORE than enough money in our accounts. <BR /><BR />Banking info wasn't changed, nothing has changed. <BR />Please help.</P> Sun, 09 Mar 2025 17:55:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316275#M905723 michaelkna 2025-03-09T17:55:31Z Re: Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316278#M905724 <P>If you paid the bill then service should be there.<BR />Did you try to reboot your phone? (turn phone off/on).</P> Sun, 09 Mar 2025 18:03:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316278#M905724 Yummy 2025-03-09T18:03:40Z Re: Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316280#M905726 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/394720">@michaelkna</a> </P><P>Was money withdrawn or charged on your credit card?</P><P>There were a few reports of failure of autopay/preauthorized payments this morning.</P><P>If your accounts were not charged, load up funds manually via this link:</P><P><A href="https://myaccount.publicmobile.ca/en/account/payment/funds/card" target="_blank" rel="nofollow noopener noreferrer">https://myaccount.publicmobile.ca/en/account/payment/funds/card</A></P> Sun, 09 Mar 2025 18:05:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316280#M905726 Dunkman 2025-03-09T18:05:37Z Re: Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316282#M905728 <P>rebooted it multiple times. It won't even let me pay the bill it says subscription renews today</P> Sun, 09 Mar 2025 18:13:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316282#M905728 michaelkna 2025-03-09T18:13:51Z Re: Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316284#M905730 <P>Money was not withdrawn from my account for it. </P> Sun, 09 Mar 2025 18:14:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316284#M905730 michaelkna 2025-03-09T18:14:30Z Re: Issue with network https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316291#M905733 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/394720">@michaelkna</a> wrote:<BR /><P>Money was not withdrawn from my account for it. </P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/394720">@michaelkna</a> </P><P>Then you will need to manually load up funds via your self service account.</P><P><A href="https://myaccount.publicmobile.ca/en/account/payment/funds/card" target="_blank" rel="nofollow noopener noreferrer">https://myaccount.publicmobile.ca/en/account/payment/funds/card</A></P><P>once you load up funds, then reboot your phone. </P><P> </P> Sun, 09 Mar 2025 18:25:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-with-network/m-p/1316291#M905733 Dunkman 2025-03-09T18:25:17Z