topic Re: Changing SIM card in Get Support

Changing SIM card

Saroj_Sen — Sun, 09 Mar 2025 13:46:18 GMT

Hello @customer service

I haven't been able to receive or make phone calls on my phone, though I can send/receive text messages. I think it may be a problem with the SIM card, I bought a new card. I tried "Change SIM card" within my account. However it is not allowing me to "Save changes".

Please advice

Re: Changing SIM card

hTideGnow — Sun, 09 Mar 2025 14:43:05 GMT

hi @Saroj_Sen

make sure you remove the old carrier sim card or disable the old carrier esim

then make sure PM sim is enabled or Turn on this line is enabled And set as Primary

Reset Network Settings and try again

if same, message support agent, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing SIM card

Yummy — Sun, 09 Mar 2025 15:15:08 GMT

Maybe browser has an issue with PM web site. If your SIM card is never used, try using clean browser, clear cache or try incognito mode. Use computer to swap SIM cards.

Re: Changing SIM card

Dunkman — Sun, 09 Mar 2025 15:36:15 GMT

@Saroj_Sen

What model phone do you use?

I don't think that it is a SIM card issue. Sim card rarely become defective.

Public mobile has been adjusting their network in certain areas. 3G 850 MHz band is being switched to 4G network so then customers are left with 1900 MHz band is left for talk with customer with only 3G capability.