topic Re: code for setting up phone number not being received in Get Support

code for setting up phone number not being received

Levi199 — Sun, 09 Mar 2025 00:26:57 GMT

Have a new Sim, chose number, send it was sending code, never received code to confirm phone, now need to confirm full access but code never comes through. Email code isn't an option they provide. Phone number came with eversafe, I didn't not sign up eversafe

Re: code for setting up phone number not being received

slusagm — Sun, 09 Mar 2025 00:29:37 GMT

If you requested porting, the number could have sent to your old provider if the port not completed yet.

Or you can ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: code for setting up phone number not being received

Dunkman — Sun, 09 Mar 2025 01:08:51 GMT

@Levi199

By chance, did you download the PM app to finish off the activation of account? You can start registration on the PM website, but needs to finish off on the PM app.

Re: code for setting up phone number not being received

Levi199 — Sun, 09 Mar 2025 02:09:12 GMT

This is my first cell phone so no previous provider.

Re: code for setting up phone number not being received

Levi199 — Sun, 09 Mar 2025 02:10:46 GMT

App was downloaded and that is were I was when I selected my phone number and it send it would send code that doesn't come through. We requested new code numerous times. I can't send out text or received texts so process is not completed.

Re: code for setting up phone number not being received

hTideGnow — Sun, 09 Mar 2025 02:26:24 GMT

hi @Levi199

I assume you have not even got to the step about porting yet? If you cannot login app, you cannot complete the activation yourself. But let PM agent to help you. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage