topic Re: Pre-activation not working in Get Support

Pre-activation not working

Rickinyow — Sun, 09 Mar 2025 05:56:04 GMT

I posted earlier about a SIM card not showing up. So I may go to a store and pick one up. Customer service said it would be a couple of days to process and 10 more days to receive it if they sent another one out.

When I log in to my account I am given the option to Resume Activation. But when I click that I get the error below. So I'm not sure it will be any good even if I buy a card from a store as the activation process seems to be broken. When I click the Try Again button, it just comes back with the same error.

Any ideas?

_______________

We encountered an error processing your request.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

Re: Pre-activation not working

slusagm — Sun, 09 Mar 2025 00:22:28 GMT

Don't activate again

So, you got the sim card now? Or just want to login My Account and check?

Before the account is fully activated, you need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Pre-activation not working

Dunkman — Sun, 09 Mar 2025 00:51:45 GMT

@Rickinyow

Did you pay for the first month already?

You will need to finish your activation on the PM app versus the website. Did you already download the PM app?

Re: Pre-activation not working

Rickinyow — Sun, 09 Mar 2025 01:52:48 GMT

I did pay the first month. A family member picked up a SIM card tonight and will bring it over for us to activate. I do have the app, so will try that route.