topic Re: What's advice when SIM card has not shown up? in Get Support

What's advice when SIM card has not shown up?

Rickinyow — Sat, 08 Mar 2025 23:01:27 GMT

Ordered SIM card over two weeks ago. When I try to put in a support ticket I get an error.

If I can't resolve quickly then I just want to cancel and get a refund.

Any advice?

Re: What's advice when SIM card has not shown up?

Rickinyow — Sat, 08 Mar 2025 23:03:40 GMT

I should be clear. The SIM card has not shown up yet

Re: What's advice when SIM card has not shown up?

hairbag1 — Sat, 08 Mar 2025 23:05:29 GMT

@Rickinyow

could take up to 3 weeks for arrival. You could use this link to message Customer Support to confirm if they've sent it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added..alternative is to get one on Amazon or check if you have a local Mobile Klinik in your area.

Re: What's advice when SIM card has not shown up?

Rickinyow — Sat, 08 Mar 2025 23:05:15 GMT

What link hairbag1? @hairbag1

Re: What's advice when SIM card has not shown up?

hairbag1 — Sat, 08 Mar 2025 23:06:14 GMT

@Rickinyow wrote:
What link hairbag1? @hairbag1

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What's advice when SIM card has not shown up?

Rickinyow — Sat, 08 Mar 2025 23:08:41 GMT

@hairbag1 Thanks for the link.

3 weeks is crazy. Wonder if I am being billed monthly charge from when I ordered it or only when I activate the SIM

Re: What's advice when SIM card has not shown up?

hairbag1 — Sat, 08 Mar 2025 23:09:57 GMT

@Rickinyow wrote:
@hairbag1 Thanks for the link.

3 weeks is crazy. Wonder if I am being billed monthly charge from when I ordered it or only when I activate the SIM

Good question...you won't be billed anything until you successfully activate your new Public Mobile account.