topic Re: Add ons in Get Support

Add ons

Jonath — Tue, 04 Jan 2022 10:06:55 GMT

Can I change to 1gbps to my $15/mo. account?

Re: Add ons

Anonymous — Sun, 28 Nov 2021 01:29:16 GMT

@Jonath : You can buy a 1gb add-on or you can change up to the $25 plan that includes 1gb.

Re: Add ons

Jonath — Sun, 28 Nov 2021 01:42:20 GMT

How can I buy 1gbps? The $25 plan has only 500mbps.

Re: Add ons

softech — Sun, 28 Nov 2021 01:52:13 GMT

@Jonath are you on $15 plan now? you can do a change Plan to change to $25 plan. it comes with 500MB + extra 500 MB if Autopay is enabled So, the total is 1GB

If you want to change plan, login to My Account and Click Change plan

(https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage)

if you want to stick with $15 but need 1GB, you can buy Add on , $15 for 1GB.. You can login to My Account and Purchase Add-on there

(https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage)

If you buy Add-on , make sure you remember that buying add-on is a 2 steps process. First load fund, then go back and buy the Add-on

The 1GB add-on has no expiry, it will stay there until all used up

Re: Add ons

t_p — Sun, 28 Nov 2021 11:36:55 GMT

@Jonath wrote:
How can I buy 1gbps? The $25 plan has only 500mbps.

@Jonath

The $25 plan comes with a regular bucket of 500MB. If you register a payment card with Autopay activated, you get an extra 500MB. You can change your plan in self-serve account, immediately or scheduled at next renewal.

If you just want to buy 1GB add-on, you can do it in self-serve or by calling 611 from your phone . You'll need your PIN for that. Make sure you load money to your account first before making the purchase.

Note: The unused add-on data will not expire like the allotted data in your plan but will roll over to the next cycle until totally consumed.

For ref: Purchase Add-Ons through Self Serve (publicmobile.ca)

Purchase add-ons through *611 (publicmobile.ca)

Re: Add ons

Jonath — Sun, 28 Nov 2021 11:58:43 GMT

Thank you! I already purchased 1G data and retaining my $15 plan.

Re: Add ons

softech — Sun, 28 Nov 2021 17:43:09 GMT

@Jonath glad it works.. that was exactly what suggested in the very first reply!!!

Re: Add ons

computergeek541 — Thu, 02 Dec 2021 14:47:40 GMT