topic Re: Ported to Kodoo in Get Support

Ported to Kodoo

Clummiss — Sat, 08 Mar 2025 19:23:49 GMT

Hey,

I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already?

Thanks!

Re: Ported to Kodoo

umnikke8 — Sat, 08 Mar 2025 19:31:48 GMT

Yes, accounts are normally closed when they are ported out.

Re: Ported to Kodoo

Chalupa_Batman — Sat, 08 Mar 2025 19:34:17 GMT

@Clummiss wrote:
Hey,
I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already?

Thanks!

Hey @Clummiss

Porting your number to any service provider automatically closes your account.

Re: Ported to Kodoo

slusagm — Sat, 08 Mar 2025 19:35:50 GMT

No need to explicitly cancel PM account yourself. Once posted to Koodo, PM account would be closed