topic Re: Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited ta in Get Support

Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited talk

WRimm — Sat, 08 Mar 2025 18:00:50 GMT

I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes. I tried to create a ticket for someone to help me but the ticket system is brain dead. Can someone help me?.

Re: Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited ta

slusagm — Sat, 08 Mar 2025 18:11:55 GMT

What is showing on My Account for cycle starts date? Check aging using browser with incognito mode.

And call 1844-4PUBLIC to confirm

Try reboot phone once more..

Re: Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited ta

Chalupa_Batman — Sat, 08 Mar 2025 18:20:37 GMT

@WRimm wrote:
I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes. I tried to create a ticket for someone to help me but the ticket system is brain dead. Can someone help me?.

Hello @WRimm

That seems to be a system error. If you're unable to make or take calls, I'd suggest reaching out to a CS Agent and asking them to reset your connection to them on their side.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited ta

WRimm — Sat, 08 Mar 2025 18:27:41 GMT

Cycle started Last Updated Mar 08, 2025 to April 7, 2025. Reset the phone multiple times to no avail. I'll reach out to public somehow as I can't make calls to the 844 number you provided. Thanks anyhow

Re: Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited ta

slusagm — Sat, 08 Mar 2025 18:48:47 GMT

Sorry, should be 1855-4PUBLIC, call from another phone