topic Re: Sim card locked in Get Support

Sim card locked

Daelyn — Sat, 08 Mar 2025 06:00:36 GMT

How quickly can i get my puk number

Re: Sim card locked

hairbag1 — Sat, 08 Mar 2025 02:59:36 GMT

@Daelyn

you'll need Customer Support for that...use this link to start the process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card locked

pleasantly-gone — Sat, 08 Mar 2025 03:03:19 GMT

if the phone was used on PM network before, you can ask PM for help by messaging:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

earliest reply would be tomorrow. when you ask for help, include the exact text asking for the PUK

Re: Sim card locked

BKNS27 — Sat, 08 Mar 2025 05:49:47 GMT

@Daelyn

Try entering the default PUK 1 2 3 4. If that didn’t work then contact a CS_Agent.

Re: Sim card locked

computergeek541 — Sat, 08 Mar 2025 06:00:06 GMT

@BKNS27 wrote:
@Daelyn
Try entering the default PUK 1 2 3 4. If that didn’t work then contact a CS_Agent.

@BKNS27

Please be very careful with the information that is given because the information that you have provided is not correct and could potentially be harmful resulting in the customer possibly needing to purchase a new SIM card.

While the default PIN of a SIM card will be 1234, the PUK of a SIM card will never be 1234. PIN and PUK are two entirely different things. There's also no such thing as a default PUK. Every SIM card will have a different PUK and there's no possible way for a customer to know it (without getting it from Public Mobile), nor should anyone ever try to guess it.