topic Re: In Canada, cannot receive txt msg sending from US in Get Support

In Canada, cannot receive txt msg sending from US

WhatEverDude — Tue, 17 Dec 2024 23:50:10 GMT

My plan is 4G speed, unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I have enable roaming on my phone. I need to receive verification code in txt msg from a U.S. online portal in order to log in. But the attempt was failed.

Anyone knows how to...Thanks!

Re: In Canada, cannot receive txt msg sending from US

Handy1 — Tue, 17 Dec 2024 23:58:35 GMT

@WhatEverDude Maybe try rebooting the. Phone or reset network settings . Can also ask support to refresh your account

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: In Canada, cannot receive txt msg sending from US

Chalupa_Batman — Wed, 18 Dec 2024 00:04:44 GMT

What phone do you have? Is it whitelisted?

Re: In Canada, cannot receive txt msg sending from US

Phil_Adelphus — Wed, 18 Dec 2024 00:35:08 GMT

@WhatEverDude I believe there can sometimes be problems receiving 2FA codes sent on short codes from the USA to Canada. Is it a financial institution? Does the portal give an alternative such as email that you could use? It may not be a PM problem but to do with the sender.

Re: In Canada, cannot receive txt msg sending from US

WhatEverDude — Wed, 18 Dec 2024 02:09:15 GMT

yes, it is for USBank online banking login. They dont have 'send code to email' alternative.

Re: In Canada, cannot receive txt msg sending from US

WhatEverDude — Wed, 18 Dec 2024 02:11:40 GMT

My phone is Redmi K50G. What does whitelist mean?

Re: In Canada, cannot receive txt msg sending from US

softech — Wed, 18 Dec 2024 12:11:00 GMT

@WhatEverDude

receiving 2FA text from US bank has nothing to do with whether you have roaming or not, and also has nothing to do with VoLTE whitelist or not

International shortcode text, like 2FA text from US banks, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes. It might work on some providers sometime and experience show it will broke sometime

only Canadian shortcode text found here are guaranteed
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas bank and see if you can receive the 2FA using other ways, such as email or authenticator app. I understand email is not an option for you, check with your US bank and arrange alternative or disable 2FA completely.

Re: In Canada, cannot receive txt msg sending from US

WhatEverDude — Wed, 18 Dec 2024 20:29:22 GMT

Thank you for the clarification!

Re: In Canada, cannot receive txt msg sending from US

xcoolgodx — Wed, 12 Feb 2025 20:19:16 GMT

I had similar problems, I msged public mobile support, they apparently refreshed some sms center/network or something and now I can receive shortcode text, like 2FA text from various US services now.

Re: In Canada, cannot receive txt msg sending from US

slusagm — Wed, 12 Feb 2025 20:42:36 GMT

Normal that some US shortcodes are hit and miss. Short codes are designed to be received within the country, not guaranteed to be able to received overseas. it is by design, not a PM problem. It is to avoid spam text. Get the code via phone calls or setup Authentication app

Re: In Canada, cannot receive txt msg sending from US

xcoolgodx — Wed, 12 Feb 2025 20:48:52 GMT

Most US services won't allow you to use your own authentication app or receive code via phone calls.

Re: In Canada, cannot receive txt msg sending from US

slusagm — Wed, 12 Feb 2025 21:01:19 GMT

But short code is not designed to send overseas without problems. Which bank you working with?

Re: In Canada, cannot receive txt msg sending from US

xcoolgodx — Sat, 08 Mar 2025 00:33:59 GMT

It is a major US financial institution. I could text help to that short code and receive a response back, but for some reason I can't receive a one time code from that number anymore. This is weird, is public mobile blocking one time code in text msg from overseas?